Lync Server 2010: Implementation and Administration

Lync Server Training CourseThis five-day course is focused on supporting and administering an implementation of a Microsoft Unified Communications infrastructure, including Lync Server 2010 and Exchange 2010 Unified Messaging. The aim of the course is to fill the knowledge gap left by Microsoft official courseware, which focuses only on design and deployment of Lync and Exchange as separate systems. This Source Solutions course is instead targeted at administrators who will need to support the products and modify the infrastructure to accommodate changing needs.
The course includes a detailed understanding of the Lync and Exchange UM architectures and how they work together. It will also cover deployment tools and concepts, as these ideas will continually be used throughout the lifecycle of a Lync infrastructure. The main emphases of the course will be placed on: supporting clients, end-users, Enterprise Voice, E911, advanced network settings, UM/Lync Integration, monitoring, archiving and troubleshooting. This course offers the opportunity to get hands-on Enterprise Voice experience with a lab PBX and desk phone system to help solidify concepts. This is the most comprehensive course on administrating Microsoft Unified Communications and Lync Server anywhere.
We are also able to offer Microsoft’s official curriculum courses on design and deployment. Please see our course catalog for details. 

 

Audience

Lync, OCS and Exchange administrators who need to support a Microsoft UC network infrastructure.

 


Outline

  • Microsoft UC Overview
    • Lync and UM System architecture
    • Server roles and components
    • How it works
    • Communication channels
    • UC and telephony terminology
    • Exchange integration
  • Installation and Management Tools
    • Planning Tools
    • Topology Builder
    • Understanding the Central Configuration Store
    • Growing your Lync network after the initial deployment
    • Introduction to the Lync Control Panel
  • Supporting Clients and End Users
    • Overview of all clients (Lync 2010, Attendee, Attendant, etc)
    • Understanding Presence
    • Deploying and configuring clients
    • Enabling and configuring users
    • Scheduling and managing conferences
    • Dial-in conferencing
    • Working with policies
    • Skill search
    • Multi-language translation
    • Troubleshooting clients
  • Enterprise Voice Components
    • Overview of Enterprise Voice architecture
    • Deploying/configuring Enterprise Voice
    • Dial Plans
    • Normalization rules
    • Call routing
    • Gateways and SIP Trunks
    • Voice Policies
    • Enabling/configuring users for Enterprise Voice
    • Working with Lync Phone Edition
    • PBX integration
    • Working with desk phones
    • Remote Call Control
  • Advanced Voice Network and Features
    • E911
    • Network Regions
    • Call Admission Control
    • Media Bypass
    • Call Park
    • Response Groups
    • Private Telephone Lines
    • Team Ring
  • Exchange UM Integration
    • UM and Lync integration architecture
    • Integration steps
    • UM Dial Plans
    • Mailbox policies
    • Auto-attendants
    • Subscriber Access
    • Message Waiting Indicator (MWI)
    • Voice Mail Preview
    • Integrating OWA and Lync
  • Monitoring, Archiving and Troubleshooting
    • Deploying/configuring Monitoring Servers
    • Call Detail Records
    • Quality of Experience (QoE)
    • Working with Monitoring Reports
    • Deploying/configuring Archiving Servers
    • Archiving Policies
    • Interpreting archived data
    • Resource Kit tools
    • Backup and Disaster Recovery